Return Policy

Return item 

If the item arrived broken, please contact us within 3 days from the delivery date and follow the procedure for the 3 Days Product Guarantee.

If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.

If the item is still within the validity period of this warranty:

We will reimburse you for the return shipping fees after the defective item has arrived in us. Any further costs incurred during the return process will be at the customer’s expense.

If the item is outside the validity period of this warranty: 
The customer shall be held responsible for all the shipping fees and charges when returning the defective product.

Return a defective item 

We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:

- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.

  • Photos of the front and the back of the package or box;
  • Partial shipment slips (if applicable);
  • Photo or video of the defective item;
  • Photo or video and a detailed description of the problem;